For shops and retail

The customer in front of you comes first. The one on WhatsApp still gets an answer.

Cosend puts your shop's WhatsApp number in an inbox anyone on the floor can open on the computer, and answers the "are you open?" and "do you have it in blue?" messages when nobody can.

The Cosend inbox for Corner Shoe Store: a customer asks for the blue pair in size 38, an automatic reply holds it, and Sara confirms from the inbox.

The Cosend inbox on a phone for Corner Shoe Store: the same chat about the blue pair in size 38.

Your week

Monday, 09:10.

Six messages from the weekend. Two are "are you open Sunday?", answered automatically at the time. Four are real questions, sitting in the inbox with nobody's name on them yet. You assign two to Sara, two to yourself.
Wednesday, 14:30.

A customer asks for the blue one in size 38. You reply from the phone at the counter; the reply shows up in the inbox, so Sara doesn't answer it again.
Saturday, 21:50.

"Do you deliver?" The auto-reply says yes, and how much. On Monday the order is waiting in the inbox.

Three things that change

Everyone answers.

The whole team sees every chat on the computer, assigns it, leaves a note. The phone stays at the till and keeps working.

Stock and hours questions answer themselves.

Set the answer once; it replies at 9pm the same as at 9am.

Nothing gets lost.

Up to 180 days of chats come with you, and every reply, from the phone or the inbox, is in one place.

The plan most shops pick

Starter

$14.95 a month

3 people, 10 numbers, the shared inbox, 2,000 automation runs and 100 AI conversations a month.

One shop with a couple of people answering.

Start free

The questions everyone asks first.

Is my number safe?

Yes. Coexistence is Meta's own feature, set up in Meta's own screen. Your number isn't moved, resold or re-registered, and nothing we do puts it at risk.

Do I need a developer?

No. If you can tap through a setup screen in WhatsApp, you can connect. Developers get their own pages; you don't need them.

What happens to my chats?

They stay on your phone, and up to 180 days of them come into the inbox when you connect, so nobody starts from a blank screen.

Can I cancel?

Any time, yourself, from your billing settings. No email, no call. Your number and your phone aren't affected.

Guides for this kind of business

Guide

Keep your phone. Add your team.

Free for 1 person, no card needed. Bring your team in from $14.95 a month.

Start free How the phone keeps working