Bokun
A Bokun booking made or cancelled starts a WhatsApp message to the customer.
What it does
When a booking is made or cancelled in Bokun, an automation can send the customer a WhatsApp message.
An automation can also read a booking, look up an activity’s departures and change a booking: its date, pickup, drop-off, participants, extras and answers.
Connecting it
You enter a Bokun API key: its access key and its secret key, for your live Bokun account or its test system. No sign-in window opens.
Details
- New bookings are checked every 5 minutes
- Cosend asks Bokun for new and cancelled bookings every 5 minutes, so a message can follow a booking by a few minutes. Bookings made before the automation was switched on are not announced.
- No refunds and no payments
- Cancelling from Cosend never refunds: refunds are made in Bokun. Adding a participant or an extra prices the booking again, as Bokun’s own screen does, and takes no payment.